Terms and Conditions

Ordering

To complete your order, please follow the following steps:

  • When you find an item of your interest click on “Add to cart” and follow the process to “Checkout”
  • Enter your details and choose Payment type
  • Verification of your order and answer about availability, terms, and payment
  • Shipping

Payments

Upnap.club accepts the following payment methods:

  • Direct Bank transfer

In case of direct bank transfer it is necessary to put your order ID as a transfer title

 

Billing

Items are purchased through a secure checkout and payment system. When you make a payment your personal data will be processed and it will not be used by third parties.

 

Shipping

Prices of all items on our site include VAT and exclude shipping fees. The total price of your item will be indicated in your shopping chart just before your order is completed.

We currently ship items to all EU countries.

All shipping occurs on business days only unless otherwise specified. Orders will be processed and shipped within 3 business days. All indicated prices include VAT.

 

Returning items

If you are not completely satisfied for any reason, you may return your order within 10 days from the date of shipment for a full refund or exchange.

Please follow these steps to return or exchange our products:

Step 1: Send us an email on contact@upnap.club
Step 2: We will provide you with the information you need to return your items.
Step 3: Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you on the approval or rejection of your refund.
Step 4: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days .

Please send returning items within 14 days to the following address:

Zuider Buiten Spaarne

2012AC Haarlem Netherlands

Returns and exchanges are subject to the following restrictions:

  • You are responsible for paying the shipping costs for returning your item.
  • The original invoice must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • Shipping charges for return items are not refundable.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • If you are returning an item, consider using traceable shipping service. We don’t guarantee that we will received your returned item.